Terms & Conditions

1. General

DBooks AB (559333-0672) sells Books, games/toys, Stationeries etc within Sweden.

Orders accepted only via www.dbooks.se, you can place orders either as a Guest or Registered customer. In order for you to feel secure in your purchase, you are always welcome to contact our customer service if you have questions about your order.

Once the order is placed online we request you to monitor your inbox as all communication regarding your order takes place via email. DBooks reserves the right to cancel an order if there are special reasons. DBooks reserves the right to make final sales, delays, technical problems, advance of the release date and incorrect item information.

2. Prices and payment

The prices of our goods are stated in Swedish kronor including VAT. VAT rates were classified as per Swedish Tax Agency.

We reserve the right to change prices without prior notice. Not to worry the price that was shown at the time of placing your order is what applies regardless of whether there is any change in price later.

DBooks collaborates with Payson AB for better payment solutions, while checkout as a customer you will be provided with alternative payment methods like Invoice, Pay By Card, etc. Visa/Mastercard will be accepted to make payment in checkout page. Order confirmation will be sent out to the registered email after successful payment.

DBooks reserves the right to cancel your order if there are problems with the payment.

3. Shipping Method

Flat shipping rate 50kr will be charged for all orders.

Packages less than 2kg will be delivered at your doorstep

Packages above 2kg and more will be delivered to nearest service point to collect. Service point details will be communicated by our logistic partners.

Valid ID has to be shown while collecting your package at Service point.

Packages uncollected will be charged extra based on the costs for shipping, administration and handling charges.

4. Deliveries

All orders placed with us will be delivered within 3 to 4 days.

Orders will be delivered during weekdays only.

No delivery on weekends unless the order is expected to be collected in Service point.

No delivery on Public holidays & Red days.

Delay due to weather conditions and uncertain situation (like War, Fire, Natural disaster, Strike) will be communicated to the customers.

Digital books are delivered directly and are available for download in the Digital Library, which you will find under your Account. You have the opportunity to download these as long as DBooks has access to the files from the provider. We recommend that you always download a backup of all digital books, as they may be removed from the range or for some other reason disappear from the website.

We do our best to deliver as soon as possible, but sometimes delays can occur. We therefore do not guarantee delivery until a certain day and always reserve ourselves for delays. We reserve the right to cancel your order if there are problems with deliveries to us or problems with payment.

5. Cancellation

Items that can be ordered are items that are in stock with us. If an item runs out with us it will be canceled from your order and will not be delivered. In case of cancellation, information will be sent to you via email and the refund will be paid back to the same account used by the customer while placing the order.

6. Right of withdrawal and return

As a customer, you have a 14-day right of withdrawal (calculated from the time you received the product) according to the law on distance contracts and contracts outside business premises. 

If you want to invoke your right of withdrawal, you must notify us, contact us or use the Swedish Consumer Agency's standard form.

Digital books / EBooks, Gift cards & the goods which were already been consumed are exempted and cannot be returned.

The right of withdrawal does not apply to defective or faulty goods as it will be treated as a complaint.

If you return an unused item with any associated labels and packaging within 14 days, the full amount will be refunded. If the quality of the product has been affected as a result of you as a customer having handled it more than is necessary to examine its properties or functions, a deduction on the refund corresponding to the product's depreciation may be made.

You pay for the return yourself by paying directly to the agent according to shipping company you choose. Put the item in its original packaging if available. Always keep a receipt and shipment number of the order until the return is received by us.

If you need to exchange your item for another, return according to our return terms and then order the item you want instead.

7. Refund

If any order has been cancelled, Refunds will be made without any delay (within five working days) & for the items which is been returned.

Refund will be initiated to the same account used to pay while placing the order else we will contact you and work out on the payment method.

8. Complaint

As a Customer you have the right to complaint if the delivered good is of defective or damaged. You must check the package immediately once delivered. We will not cover the defects caused by normal wear and tear. Complaints can be made through email to support@dbooks.se, attach the photos and provide detailed information about the defect. We will resolve the complaint as soon as possible once the complaint is received. Once the complaint is accepted then we will create a return request to send the defective package to us or compensate or cancel the order and refund.

9. Gift card

Gift cards can be purchased on www.dbooks.se  and are valid only to purchase with us in our online store. When a gift card has expired, it cannot be renewed. You cannot purchase Gift cards using gift card.

10. Personal data

It is important to us that you feel safe as a customer when you shop with us. Here you can read about how we handle and protect personal data

If you ordered for another recipient without their knowledge, we may disclose your first name and last name so that the recipient will feel confident in picking up the order.

For questions about the procedure for complaints, damage or other, contact us.